An International Executive Search and Headhunting Firm

An International Executive Search and Headhunting Firm

Changing the Conversation The Situation The international recruitment sector experienced squeezed margins, increased competition and fewer vacancies since the global economic changes in 2008 and afterwards.  The pressure was even more intense to ensure that candidates selected for vacancies were not just a good skill-match but a great culture-match too.  All clients now expect underwriting […]


A Call Centre

A Call Centre

Same people, same products, busted sales targets! How did they do that? The Situation The organisation provides call centre services to it’s clients in London, Brighton and Nottingham, England – specialising in outbound selling through specialist teams dedicated to their clients’ products and services (Orange, Sky, Barclaycard and others). The Challenges How do you align […]


A Global Software Solutions Provider

A Global Software Solutions Provider

Engaging with Staff and Clients during stressful times The Situation The organisation provides support to it’s thousands of clients – small and medium sized accounting professionals. During annual service peaks (the end of a tax year) – things can get really busy and stressful! To manage this rise in demand, an additional 42 technical advisors […]


A Travel Organisation

A Travel Organisation

Attracting staff who can sell and still provide a safe flying experience The Situation With rising fuel costs, increased competition in the ‘value’ airline sector and internet-savvy customers selecting on price, the organisation needed to attract and retain cabin crew who can maximise in-flight SALES whilst maintaining SAFE operating procedures. The Challenges To recruit and […]